In a move to enhance the efficiency of toll collection and streamline the Electronic Toll Collection system, the National Highways Authority of India (NHAI) has introduced the ‘One Vehicle, One FASTag’ initiative. This initiative aims to discourage the practice of using a single FASTag for multiple vehicles or associating multiple FASTags with a specific vehicle.
Announced by the Ministry of Road Transport & Highways, the initiative underscores the commitment to improving toll collection efficiency. As part of this initiative, FASTag users are urged to promptly complete the ‘Know Your Customer’ (KYC) process for their latest FASTag, aligning with guidelines set by the Reserve Bank of India (RBI).
It is crucial to note that FASTags with valid balances but incomplete KYC will face deactivation or blacklisting by banks after January 31, 2024. The ministry has declared that only the latest FASTag account shall remain active, and previous tags will be deactivated or blacklisted after January 31, 2024. Users are required to ensure KYC completion for their latest FASTag, and compliance with the ‘One Vehicle, One FASTag’ directive is mandatory. Users must discard any previously issued FASTags through their respective banks to adhere to this initiative.
NHAI initiated this measure in response to reports of multiple FASTags issued for a single vehicle and instances where FASTags were provided without completing mandatory KYC, violating RBI directives. The misuse of FASTags, including deliberate non-placement on vehicle windshields, has led to unnecessary delays at toll plazas, inconveniencing fellow National Highway users.
With a penetration rate of around 98% and boasting over 8 crore users, FASTag has revolutionized the Electronic Toll Collection system in the country. In parallel developments, NHAI is planning to implement GPS-based toll collection on various routes nationwide to alleviate congestion at toll booths. The pilot phase will be tested on select highway stretches before widespread implementation. This GPS tolling system is envisioned to replace the existing FASTag system, which utilizes Radio Frequency Identification (RFID) technology for toll payments.
NHAI emphasizes that the GPS tolling system is currently in the development phase, and its implementation on a larger scale will depend on the response received during the initial stages. For further assistance or inquiries, FASTag users can contact their respective toll plazas or the toll-free customer care numbers provided by their issuer banks.
NHAI’s ‘One Vehicle, One FASTag’ initiative represents a significant step towards enhancing toll operation efficiency, ensuring seamless journeys for National Highway users. As the penetration of FASTag reaches impressive levels, these measures are crucial for maintaining the system’s effectiveness and user convenience.